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Vellox

Email, SMS & AI agents for online stores · Built by WaveIT

Email, SMS and AI agents that bring in orders

Vellox brings email, SMS, WhatsApp and AI agents for Shopify and WooCommerce stores together in one platform. Let the Vellox team run your campaigns, or run them yourself from your own account.

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The Vellox overview: attributed revenue and messages sent across every channel

5,000,000+

emails a day, sending capacity

6,600,000+

contacts managed for Romanian online stores

4

channels: email, SMS, WhatsApp and voice

21

modules in one platform

Vellox · How we work

Work with us the way that suits you

Choose who does each step of your campaigns: planning, design, sending and optimisation.

Managed by us

You stay focused on your store. The Vellox team plans, creates, sends and optimises your campaigns. You just approve.

  • Campaign strategy and calendar: what goes out, when and on which channel
  • Design and copy, with products from your catalogue
  • Segments based on each customer’s activity
  • Sending at the best time, with A/B tests
  • Reports in lei: the revenue from every campaign
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Self-service platform

Your own Vellox account with every module. You run the campaigns whenever you want.

  • All 21 modules, from campaigns to attribution
  • Segments from the CRM and copy from AI Copywriter
  • Sending at each contact’s best time, A/B tests
  • Help getting started: we show you how the platform works
  • Deliverability set up by us: SPF, DKIM and DMARC
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Deliverability only

The campaigns stay with you; the Vellox team makes sure they reach the inbox.

  • Domain authentication: SPF, DKIM and DMARC
  • List cleaning before sending
  • Global suppression of bounces, complaints and unsubscribes
  • A sending pace matched to your domain’s reputation
  • Daily monitoring of bounce and complaint rates
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Vellox · Platform

The whole platform: 21 modules

Messaging, automation, AI and customer data, connected to each other.

Messaging · 5

Email campaignsNewsletters and campaigns with products from your catalogue.
SMSCampaigns and transactional messages, with your store’s name as the sender.
Voice agentsAn AI voice agent that calls customers to confirm orders and addresses.
Chat & WhatsAppAI agents that answer customers on WhatsApp, Instagram and your site chat.
AI InboxEmail, SMS, WhatsApp and Instagram messages in one inbox.

Automation & AI · 5

AutomationsMulti-step flows across email, SMS, chat and voice, built visually.
Cart recoveryAutomatic reminders for abandoned carts, with the recovered revenue in view.
1:1 personalisationDifferent content and product picks for each visitor or segment.
A/B + best timeA/B tests, and each email goes out at the right time for each contact.
AI CopywriterSubject lines and copy for email, SMS and social media, in your brand’s voice.

Growth · 7

Landing pagesCampaign pages built from templates, with conversion tracked.
Forms & NPSSign-up forms with GDPR consent, surveys and your customers’ NPS.
Loyalty & referralsPoints and levels from Bronze to Platinum, plus rewards for referrals.
Product StudioAI-generated descriptions and images for your catalogue.
AppointmentsCustomers book, and Vellox sends them reminders.
Content calendarPosts and campaigns on every channel, planned in one calendar.
Social & AdsVellox audiences synced with Meta, TikTok and Google.

Data · 4

Analytics & attributionThe revenue each channel and each campaign brought in.
Unified CRMOne profile per customer, with activity from every channel.
Lead scoringA score from 0 to 100 for every contact, from demographics and behaviour.
DeliverabilitySending domains, reputation and inbox placement on one screen.
Vellox email campaign report

Vellox · Email marketing

Emails that bring orders, not just opens

Campaigns with products from your catalogue, automations and recovered carts, measured in lei.

  • Products from the catalogue, straight in the email
  • Lists and segments from the CRM
  • A report for every campaign: sent, delivered, opens, clicks and revenue

Vellox · Cart recovery

Abandoned carts, recovered step by step

Three reminders in 72 hours, by email and SMS, that stop as soon as the customer buys.

  • The flow starts when a cart sits for 45 minutes without an order
  • After 1 hour: an email with the products left in the cart
  • After 24 hours: an SMS with the store’s name, sent only between 09:00 and 21:00
  • After 3 days: the last email, with a 10% discount code
Vellox cart recovery flow
Vellox SMS campaign

Vellox · SMS

SMS with your store’s name

For campaigns, transactional messages and abandoned carts, with a preview of how it lands on the customer’s phone.

  • Your store’s name as the sender
  • Unsubscribe by replying STOP
  • One SMS or two? Diacritics shorten an SMS from 160 to 70 characters, so Vellox shows the encoding and the number of messages before sending

Vellox · Chat & WhatsApp

AI agents that answer your customers

On WhatsApp, Instagram and your site chat, following your own playbooks, with every conversation in one AI Inbox.

  • Playbooks for greetings, order status, stock, delivery, returns and recovery discounts
  • A person takes over when needed
  • The customer’s profile next to the conversation
  • AI summaries, routing and priority rules in the inbox
Vellox chat agents
Vellox voice agent call

Vellox · Voice agent

A voice agent that confirms orders

The AI voice agent calls the customer to confirm the order and the address, for example for cash on delivery.

  • A recording and a transcript of every call
  • The result saved automatically after the call
  • Calls also in the Vellox mobile app

Vellox · AI Copywriter

The agent prepares the campaign, you approve it

Tell it what you want to sell and get a campaign ready to send: it proposes the segment, writes the copy, builds the email with products from your catalogue and schedules it. You check it before it goes out.

  • Subject lines and copy for email, SMS and social posts
  • In Romanian, in your brand’s voice: tone, keywords, words to avoid
  • A diacritics check before sending
Vellox AI Copywriter
Vellox attribution report

Vellox · Analytics

See which campaign brought every leu

Revenue by channel and campaign, what visitors do after a click and who your customers are.

  • Attribution models: how much revenue each channel brought
  • Campaign reports over 90 days, updated daily, with ROI
  • On-site tracking: what customers visit, add to the cart and buy after a click

Vellox · CRM

One profile and one score for every customer

Activity from every channel, orders and segments in one place, plus a lead score from 0 to 100.

  • Orders, messages and calls on one profile
  • Segments ready for campaigns
  • Lead scoring from demographics and behaviour, graded from A (hot) to D (cold), with thresholds you can adjust
Vellox customer profile

Real screens from the Vellox platform, with demo data.

Vellox · Integrations

Connects to your store and your channels

Stores

Shopify and WooCommerce, from a single store to groups of stores and brands.

Ads

Meta, Google and TikTok: Vellox audiences synced for retargeting campaigns.

Conversations

WhatsApp and Instagram: the AI agents reply there, and conversations land in AI Inbox.

On your phone

Reports, conversations and calls in the Vellox mobile app.

Vellox · Deliverability

Do your emails reach the inbox?

Vellox checks SPF, DKIM, DMARC and MX for your domain. If you need help, the team authenticates the domain, cleans your lists and monitors your reputation every day.

Check your domain on vellox.ro

MX

Can your domain receive replies from customers?

SPF

Which servers may send on your behalf.

DKIM

The signature that proves the email comes from you.

DMARC

What Gmail and Yahoo do with emails that fail the checks.

Vellox · Getting started

We start in three steps

1

Let’s talk

You tell us what you sell and what your list looks like. We show you what would fit your store.

2

We prepare the domain and the list

We authenticate the domain with SPF, DKIM and DMARC and clean the list before sending.

3

We launch the first campaign

We send it, or you do, at a pace matched to the domain’s reputation, with bounces and complaints tracked daily.

Vellox · Questions

Frequently asked questions

How much does Vellox cost?

There are no public prices: you get an offer after a conversation about your store.

Which stores do you work with?

Online stores on Shopify and WooCommerce, from a single store to groups of stores and brands.

Which channels do you use?

Email, SMS and WhatsApp, plus calls made by the AI voice agent. The chat agents also answer on Instagram and in your site chat.

What happens to my list?

We clean it before sending. Bounced addresses, spam complaints and unsubscribes go onto a global suppression list and get no more emails.

Do I have to run the campaigns myself?

No. The Vellox team can plan, create, send and optimise them for you, and you just approve. Or you run them yourself from your own account.

Does the AI write in Romanian?

Yes. AI Copywriter writes subject lines and copy in Romanian, in your brand’s voice, and checks the diacritics.

Can I use Vellox on my phone?

Yes. Reports, conversations and calls are also in the Vellox mobile app.

Built by WaveIT

Designed and developed by our team

Vellox is our own product. We can build marketing and automation software like this for your business.

  • High-volume email and SMS sending infrastructure
  • Automations engine with triggers across channels
  • AI voice agent, chat agents and AI Copywriter
  • Revenue attribution, unified CRM and lead scoring
  • Integrations with Shopify, WooCommerce, Meta, Google and TikTok

Let’s see what your list can sell

Book a demo, or write to contact@vellox.ro.

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Let’s talk about your project